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Privacy Policy

Welcome to Hemmy Helper (“App,” “we,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app designed to support you along your journey toward hemorrhoid wellness. By accessing or using Hemmy Helper, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

a. Personal Information

When you sign up or use the app, we may collect information that can identify you, such as your email address, username, or device information. This data is collected—with your consent—to personalize your experience and enable app features like account management.

b. Health and Wellness Data

Hemmy Helper is designed to help you monitor your progress. We may collect health-related information such as:

  • Daily check-in data (pain levels, comfort scores, etc.)

  • Completion of daily tasks (e.g., water challenges, breathing exercises, and other self-care activities)

  • Weekly and monthly summaries based on your entries

This information is used to provide you with personalized insights, track your progress, and offer tailored recommendations for self-care.

c. Usage Data

We automatically collect certain data about how you interact with the app. This includes log data, device type, operating system, and app performance details. Such information helps us improve the app’s functionality and user experience.

2. How We Use Your Information

We use the collected information for several purposes, including:

  • Providing and Personalizing Services: Delivering the core functionality of Hemmy Helper and tailoring the experience to your individual wellness journey.

  • Monitoring and Improving: Analyzing usage patterns to enhance performance, fix bugs, and introduce new features.

  • Customer Support: Responding to your inquiries, troubleshooting issues, and gathering feedback on your app experience.

  • Community Safety and Engagement: Facilitating anonymous community interactions and support groups while ensuring that shared content aligns with your safety and privacy preferences.

  • Notifications and Reminders: Sending alerts about your daily tasks, progress updates, and critical app-related changes.

3. How We Share Your Information

We are committed to your privacy and do not sell or rent your personal information. However, your information may be shared in the following circumstances:

  • Service Providers: With trusted third-party providers (such as cloud hosting services, analytics platforms, or customer support partners) who assist us in operating the app. These providers are contractually obligated to safeguard your information and use it solely for the purposes disclosed.

  • Legal Requirements: In compliance with applicable laws or valid legal processes, your information may be disclosed to government authorities or other appropriate third parties.

  • Aggregated Data: In anonymized or aggregated form for research or partnership purposes. Such data cannot be used to identify you personally.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage protocols, and regular security assessments. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to provide you with the services of Hemmy Helper. Data may be kept to satisfy legal or business obligations or until you request deletion or deactivation of your account.

6. Community Conduct and Acceptable Use

In addition to our privacy practices, we are dedicated to fostering a safe and respectful community environment. Hemmy Helper maintains a strict zero-tolerance policy for objectionable content, abusive behavior, or any form of harassment. Users must engage respectfully and constructively. Any content or behavior that is abusive, defamatory, harassing, or otherwise harmful will not be tolerated.

If a user is found to be in violation of these guidelines, Hemmy Helper reserves the right to remove such content, restrict access to community features, or take further action—including suspension or termination of the offending user’s account. For a complete outline of our community expectations and corresponding enforcement procedures, please refer to our End-User License Agreement (EULA).

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